Due to hardware and driver differences, on some systems the game may fail to run properly. Please check your system meets the minimum requirements. Also make sure your graphics drivers are up to date. In order to troubleshoot any problems, click on the Install tab when the game starts. This will show you a directory location where the logs will be stored for that run of the game. By looking at these log files you may be able to figure out what went wrong.
If all else fails please email me and I’ll try to help.